Question about Newcomer pack/M3

Vel

Firstclaimer
Nov 13, 2018
25
64
13
#1
On the Newcomer Pack page, https://my.em8er.com/perks/campaign/5, it says "
The good news is that everyone, from M1 to M3 and purchasing Newcomers, will receive a commemorative, unique model, Founder's Dropship that will never be sold again. These Dropships will be pushed to all registered Em8ERID accounts right away."
I don't see that in my My Account page; is there somewhere else I should look, or will it be pushed on release?
 

Pandagnome

Kaiju Slayer
Happy Kaiju
Jul 27, 2016
5,078
6,709
113
Island of Tofu
#2
This might be obvious, but have you tried scrolling right down to the bottom or even refreshing the page or seeing if it is the browser?

Maybe it is taking a little longer time and will appear, you should see this under the packages.

Commemorative Founder's Dropship
1604836770080.jpeg

If its taking too long could directly contact the Em8er team

From the Em8er forum
https://forums.em8er.com/misc/contact

From the Em8er website
https://my.em8er.com/contact
 
Likes: Wyntyr

Vel

Firstclaimer
Nov 13, 2018
25
64
13
#3
Nope, nothing in inventory, nothing in packages either, just the Firstclaimer and Python bike skin
 

Faeryl

Omni Ace
Greeter
Kaiju Slayer
Jul 26, 2016
494
1,706
93
Planet Earth, USA, East Coast
discord.gg
#8
If its taking too long could directly contact the Em8er team

From the Em8er forum
https://forums.em8er.com/misc/contact


From the Em8er website
https://my.em8er.com/contact
Hey @Pandagnome just as an FYI, ...

THE BEST DIRECT way to to contact the Em-8ER Dev Team with any account issues is the Em-8ER Support email.

Em-8ER Support: [email protected]

Posting here is also a good idea because the issues can be escalated up the chain if there's been no response via the email address.

My best guesstimate is to allow a response time of at least 5 to 7 business days before taking more steps.

I hope this helps!! Cheers!!
~ Faeryl
 

Pandagnome

Kaiju Slayer
Happy Kaiju
Jul 27, 2016
5,078
6,709
113
Island of Tofu
#9
Hey @Pandagnome just as an FYI, ...

THE BEST DIRECT way to to contact the Em-8ER Dev Team with any account issues is the Em-8ER Support email.

Em-8ER Support: [email protected]

Posting here is also a good idea because the issues can be escalated up the chain if there's been no response via the email address.

My best guesstimate is to allow a response time of at least 5 to 7 business days before taking more steps.

I hope this helps!! Cheers!!
~ Faeryl
Thanks that certainly makes it easier! :cool:
 

Faeryl

Omni Ace
Greeter
Kaiju Slayer
Jul 26, 2016
494
1,706
93
Planet Earth, USA, East Coast
discord.gg
#10
On the Newcomer Pack page, https://my.em8er.com/perks/campaign/5, it says "
The good news is that everyone, from M1 to M3 and purchasing Newcomers, will receive a commemorative, unique model, Founder's Dropship that will never be sold again. These Dropships will be pushed to all registered Em8ERID accounts right away."
I don't see that in my My Account page; is there somewhere else I should look, or will it be pushed on release?
Hi Vel,
I'm just checking back on your original post. Do you see the Founder's Commemorative Dropship in "My Packages" yet?


If not, please update here as soon as it appears, thanks!!

Cheers!!
~ Faeryl