I don't see any upgrades

Valaetoshiru

Tsi-Hu Hunter
Jul 27, 2016
29
51
13
#1
I received the email about the Python bike. I am really interested in supporting the game and was a founder of Firefall. I think I did all the upgrades to this account... anyways..

in the email I received it says
"Visit my.em8er.com and Upgrade Before Time Runs Out!
Browse all the upgrades at https://my.em8er.com today! (Press upgrade to see the bike concept and preview the upgrade options). "

But I click on the link and I do not see any upgrade button. What am I missing?
 

Terib.Shadow

Omni Ace
Greeter
Omni Ace
Jul 26, 2016
374
897
93
Baal Secundus
#2
Hey Valaetoshiru, quite a few people are having issues with this, but i think i can help you fix this problem.

First of all, the obvious but sometimes missed, do check that you have logged in to the website on the top right. (i did at first for instance, i was too used to having my account saved so i don't have to reconnect)

1532444708272.png

if you see this on the top right after scrolling all the way up, there's the problem, if not, you'll see this :

1532444844316.png

If you're logged in, that's a good start, now to check the next step. Go to the "Campaigns & Perks" category, then scroll down and you should see something like this :

1532444961235.png

If you don't have any packages that appear for you, that means you may not have linked your account to your M3 purchase yet. In this case you'll have to go to the "My account" category and check this

1532445093371.png

click on the + next to the "Indiegogo and paypal e-mail adresses, then add the e-mail adress you used to back M3. After this is done, go back to "Campaigns & Perks" to check if you have "my packages" appearing with your backer rank. If all is well, you'll have to scroll up a tiny bit and click on this orange text :

1532445321375.png

It will take you to a list of every backer level from milestone 3, from there you'll be able to either buy the bike by itself or upgrade your backer level, which also gives you the back along with the upgrade, considering you seem to be a scout, upgrading to deepscanner will cost you 5$ less but still give you the new bike, along with all the extras from deepscanner.

1532445487964.png

purchase/upgrade buttons should appear there if i'm correct, it doesn't for me as i'm already omni ace and i've already acquired the bike skin.

If you have problems that i wasn't able to help with or that still persist, i'm afraid you'll have to contact support, you'll get help with the issue as soon as possible.
 
Last edited:

Ironside

Firstclaimer
Feb 20, 2017
14
9
3
#4
Ok, I made the same silly mistake, but I don't see how you just buy the bike. I only have the option to upgrade, not just buy the bike.