Firefall Founder Credit - Troubleshooting FAQ

Discussion in 'News & Announcements' started by Grummz, Jan 31, 2017.

  1. Grummz

    Grummz Administrator Ember Dev

    @Xeevis was very kind to have written up a FAQ of the most common issues have with using the founders credit program:

    Troubleshooting FAQ
    Q: I'm stuck at "Awaiting Input" and clicking the "Begin Verification" button does nothing

    A: You need to insert your UserId into text-box above the button in format username.12345 then button should get enabled to get you started. For help please refer to Where do i find correct UserId?

    Q: My founder badge is not displaying / Account won't validate as a founder
    A: First check on this page that either Ensign/Lieutenant/Commander founder pack is activated on your account and then that you have enabled "Show Founder Icon" in preferences. If for whatever reason you still can't pass the validation with founder reward, please go to support chat and ping @Xeevis for manual verification. (Manual verification is not available to Veterans)

    Q: I've had game account before the end of 2015 and yet it says my account isn't old enough
    A: Due to technical reasons we can validate only public data provided by forums. If you played the Firefall in 2015 and earlier, but never created a forum account, we cannot offer you any reward (unless your account has a founder upgrade - see answer above).


    A video walkthrough is also available thanks to @Smile:



    You can claim your founder's or veteran reward for Firefall here:

    https://emberbot.jadex.eu/founders/
     
    Jansin3, Fabricio21RJ, McFini and 5 others like this.

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